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Hotel Information
Guest Directory
Dear Guest,
I am pleased to welcome you to The Cliff Hotel, and thank you for choosing to stay with us.
I am sure the information contained within this directory will assist you during the course of your stay here. Further information on the hotel and local amenities is of course available from our reception team.
I hope you will take full advantage and enjoy the facilities which the Cliff Hotel has to offer. We have a fantastic range of food which includes home cooked classics as well as a superb range of steaks and grills. We also have a extensive drinks list including cocktails being served in both Muse Restaurant and the Terrace Bar.
As a business we are acutely aware of our responsibilities to our neighbours and the wider environment. Please join with us in respecting our local residents and neighbours by behaving in a courteous manor at all times. We also believe in doing our bit in reducing our carbon footprint, therefore please be aware of the part you as a guest play in this.
Kick back, relax and enjoy unrivalled food, drinks, service and views, I know the team here at the Cliff will do everything they can to make your stay a pleasant and comfortable one.
General Manager
Baby cots
Travel cots are available, however, we do not provide children's bedding or pillows.
Baggage
Assistance with your luggage is available 24 hours. If you would like to store your luggage prior to check-in or after check out, this can be arranged free of charge. The hotel does not accept responsibility for any property stored during this period.
Banqueting / Conference
Please consult reception for your needs whether it is a banquet, private reception, exhibition, meeting etc. Our conference and banqueting team will be pleased to help with the organisation. Our air-conditioned Function Suite is ideal for your wedding reception or dinner parties. Smaller parties are catered for. Please contact us for further information.
Bars
Drinks are available to residents 24 hours a day. Our Terrace bar is staffed from 9am to midnight, if you would like service out of these hours please see a member of our Reception or Night Reception Team. If you would like to invite guests to the hotel bar after this time, we suggest a maximum of two non-residents per room, at this time no cash or card payments are permitted.
Breakfast
Breakfast is served daily from 7am until 9:30am Monday—Friday & 8am until 10am Saturday & Sunday including Bank Holiday Mondays. Please expect our breakfast service to be busier at peak times.
Bottled Water
Mineral water in your room is complimentary on arrival and can be refilled anytime during the duration of your stay free of charge.
Car Parking
There is no charge during your stay. Car parking is subject to availability. Our car park is monitored by a 3rd party parking scheme, all guests must ensure their vehicle registration is registered with reception. A £100.00 penalty fine can apply if you do not register your vehicle.
Check-Out Time
Check out time is prior to 11am. Late checkout of 1pm can be arranged at a charge of £25. If you wish to arrange a late checkout or extend your stay kindly contact reception who will endeavour to assist.
Check-In Time
Check-in is from 3pm. Early check-in from 12pm can be arranged at a charge of £25, if you wish to arrange an early check-in please contact reception.
Cheques
Cheques are accepted to the limit of a valid guarantee card and made payable to East Anglian Hotels Ltd.
Credit Cards
All major credit cards are accepted. American Express, Visa, MasterCard, Maestro. Credit Facilities Accounts may only be invoiced by prior arrangement.
Doctor / Dentist
Please contact reception.
Laundry
Please hand items to the front desk inside laundry bags located in the back of your in-room directory prior to 7.30am. If you require any items to be dry cleaned, please expect a minimum of 48 hours turn around.
Duty Manager
If you require the assistance of the duty manager, please contact reception.
Fans
Available from housekeeping. Please contact reception to arrange.
Fire
Please read the fire notice on the back of your bedroom door. In the case of a fire alarm please leave the hotel by the closest emergency exit making your way to the assembly point in the car park. Fire alarms are tested at 11am every Thursday. Any Guest with hearing, sight or mobility difficulties must inform reception on arrival.
First aid
In the case of an accident please inform the nearest member of staff or reception who will arrange for the duty manager or designated first aider to assist.
Flowers
These can be ordered for you from reception.
Housekeeping
Your room will be serviced daily by our housekeeping team. They are available between the hours of 7am and 13.30. If you require a late service or additional items after this time, please contact reception.
Iron & Ironing Board
Available from our housekeeping department. Please contact reception to arrange.
Keys Cards
Key cards are valid for the duration of your stay—any issues please contact Reception. Your key card will also activate the power in your room by inserting in the slot near your door. Please leave your key card at reception on departure upon check out. For security and guests peace of mind please keep your key card on you at all times. Key cards will be requested when charging your room account.
Lost Property
Please contact reception.
Please check with Reception. If you are expecting mail to arrive after your departure, kindly advise us of a forwarding address.
Maintenance
Should any issues occur during your stay with us, please contact Reception.
Messages
You will be notified by Reception of any messages waiting for you.
Newspapers
If you would like a newspaper for the morning, please request via the Reception team no later then 9.30pm the night prior. Newspapers are kept on the reception in the morning for collection. Newspapers are charged at the retail price.
Non-smoking
We have a non-smoking policy within the hotel including Vapes, if there is evidence of smoking found in your room there will be a charge of £90 added to your account. We have designated smoking areas on the Terrace.
Photocopying
Please contact Reception. Service available from 7.30am-9.30pm daily 20p per A4 page.
Room Service
Room Service is available from 12pm-9.30pm. Please see the Menu located in this directory. There is a £2.50 service tray charge applicable. After 9.30pm the food offering is sandwiches served with a salad garnish and crisps.
Valuables
The Hotel cannot be held responsible for loss or damage of valuables.
Taxi Services
Please contact Reception.
Tea/Coffee
We provide complimentary tea and coffee in your room. Should you require additional supplies please contact Reception.
Television
Channels available are listed separately on your TV set.
Towels/Toiletries
Additional towels, toiletries, pillows, are available from Reception.